Inactive or cancelled recipient mail address. Our Support Specialists have often traced the origin of these errors to: if the recipient’s account is cancelled or inactive, it won’t accept the mail. The recipient’s mail server will accept a mail only if it can verify that the recipient is a valid user in that server. By guiding users with the correct settings specific to each mail client and mail server, we help them send emails without this error. So, when customers come to us facing this error, the first thing we check is their mail client settings. A quick look at the support tickets we handle shows that 95% of ‘Relay Access Denied’ errors are caused by incorrect SMTP settings. But very often valid mail users forget to turn on authentication in their mail clients, and the MX rejects their mail.īobcares manages the website support of several businesses. #MAC MAIL SERVER ERROR PASSWORD#
If either one of these servers reject the mail, a Relay Access Denied error is shown to the sender.Įvery mail server requires its users to provide a username and password to send mails.
Here, TWO servers are involved – Sender’s MX and Recipient’s MX.
Then it’s RELAYED to the recipient’s MX, and from there to the recipient. When a mail is sent, it first goes to the sender’s mail server (aka MX).
How we prevent this error in our customer’s (eg. ‘554 5.7.1 : Relay access denied’ error means that either the sender has failed security checks or the recipient’s mail server is misconfigured, and today, we’ll take a look at: In our role as Website Support Specialists for online businesses, we resolve hundreds of email issues every day.Ī commonly encountered email bounce error faced by web hosts, website owners and server owners is:
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